Frequently Asked Questions
What is the return policy?
🧵 Personalized or made-to-order products: these are considered final sale, meaning they cannot be returned or exchanged due to size, color, or personal preference.
👚 Non-personalized products: can be returned within 14 days after delivery, provided the item is new, unused, and has the original tag attached.
💬 Defective products: if you receive an item that is damaged or has a production error, we will replace or refund it at no additional cost, as long as the original tag is still attached.
Are there final sale purchases?
🧵 Personalized or made-to-order products: these are considered final sale, meaning they cannot be returned or exchanged due to size, color, or personal preference.
These items will be clearly marked as such before purchase.
When will I receive my order?
Estimated Delivery Time
Production: up to 5 business days after order confirmation.
Shipping: usually between 5 and 20 business days to Portugal/Europe, depending on the shipping method and destination.
Where are your products made?
Europe: Latvia, Spain, and the United Kingdom
North America: USA (North Carolina and California), Canada, and Mexico
Other regional centers: local production partners in countries such as Brazil, Japan, and Australia
We ship from the fulfillment center closest to the destination to reduce delivery times and our environmental footprint.
What is the shipping cost?
Shipping costs vary depending on the destination country. At checkout, you will see the exact shipping cost applied to your order.